Refund Policy
At Superfood Nutrition, your satisfaction is our top priority. We stand by the quality of our products and want to ensure you have the best experience possible. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to make your shopping experience worry-free.
Refund Procedures
We are confident that you will love our products. However, if you are not entirely satisfied with your purchase, you may request a refund within 7 days from the date of your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate the refund process, please follow these steps:
1. Contact Our Customer Support
Please reach out to our dedicated customer support team via email at hello@superfoodnutri.com. In your email, include your order number, the reason for your dissatisfaction, and any relevant details that can help us improve our products and services.
2. Return the Product
Upon receiving approval for your refund request, we will provide you with instructions on how to return the product. Please ensure the product is returned in its original packaging, along with any accessories or free items that came with it.
3. Processing Your Refund
Once we receive your returned product, our team will inspect it to ensure it meets our refund criteria. If everything is in order, we will process your refund within 14 business days using the same payment method you used for your original purchase. You will receive a confirmation email once the refund is processed.
Conditions for Refunds
- Refunds are only applicable to products purchased directly from our official website, or Shopee and Lazada stores.
- Products must be returned in their original condition and packaging.
- Shipping fees, if any, are non-refundable.
- Refunds are limited to one per customer, per product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund as appropriate, without any additional cost to you.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to reach out to our customer support team at hello@superfoodnutri.com. We are here to ensure your satisfaction and assist you in any way we can.
Thank you for choosing Superfood Nutrition, where your health and happiness are our utmost priorities!